Make it work.
Make it maintainable.
UniFi networking · Microsoft 365 & Entra ID · DNS & email authentication · macOS & Windows · Synology & Docker
Greater Boston · IT generalist & operations leader
Tyler
Wilbanks.
Curious by nature.
Practical by experience.
Today, I run Tyler’s Tech Company. Before that: training rooms, municipal pools, and university aquatics. Different settings. A lasting interest in how things work—and the people who make them work.
A little less corporate headshot.
What I bring to the table.
Hands-on skills, by area of work.
Make it work.
Give good people
a clear plan.
Staff onboarding · SOPs & job aids · Budget planning · Vendor coordination · Team coaching
Stay ready.
Look out for people.
Pool operations · Lifeguard supervision · Emergency drills · Incident reporting · Program development
A career in three chapters
01 / Technology
Jul 2025 — PresentIn my
element.
The satisfying part isn’t just fixing the problem. It’s leaving the next person with a system they can understand.
Visit Tyler’s Tech CompanyBoston, MA
Founder & IT Generalist
Tyler’s Tech Company
I design, administer, and support small-business technology, from network setup and account access to storage and recovery.
- Restored production email within hours by tracing DNS, routing, and authentication failures.
- Build segmented networks with separate access for staff, guests, and connected devices.
- Document device inventories, recovery procedures, and client handovers.
Networking / Identity / Support / Documentation
02 / Training & operations
Dec 2024 — 2025Behind the scenes.
Ahead of the day.
A training day starts long before anyone walks into the room. This chapter was about making the people, equipment, and everyday details work together.
Woburn, MA
Operations Manager
Wicked Safety Training
Managed daily operations, staff development, vendors, and client contracts alongside the organization’s technology.
- Cut staff onboarding from eight weeks to four with SOPs, job aids, and structured training.
- Managed budgets and equipment planning.
- Administered workplace systems, access controls, and backups.
03 / Aquatics
Municipal · University · Federal recreationA different
kind of current.
Before the networks, there were pool decks. A chapter in team leadership, preparation, and staying attentive when people are counting on you.
Nov 2024 — Jun 2025 · Cambridge, MA
Deck Manager
Massachusetts Institute of Technology
Coordinated pool operations for approximately 1,800 weekly visits, supervised lifeguards, and delivered emergency drills. Prepared incident reports accepted by MIT Environment, Health & Safety without revision.
Earlier career · St. Martinville, LA
Aquatics Director
City of St. Martinville
Built a municipal aquatics program, recruited and onboarded a team of 16, and developed operating procedures for water quality, staffing, maintenance, and emergency response.
Earlier career · Fort Polk, LA
Aquatics leadership
Department of the Army
Supervised lifeguard coverage, mentored team members, and upheld safety standards in federal recreation operations.
Education
McNeese State University
Studies in Business and Management
The next conversation
Good work starts
with hello.
For opportunities or a conversation about my work, find me on LinkedIn or reach me through Tyler’s Tech Company.